Our Vision
To become one of the most reliable Co-operative Credit Unions in Ghana ensuring wealth creation and financial freedom for its members
Our Mission
To improve the Financial Lives of our Members and Uplift our Community through Education, Technology and Competitive Product and Services.
Where Values Meet Performance
Member Satisfaction
- Show respect to all
- Give appropriate counselling to members
- Serve with smile
- Seek periodic feedback.
- Visit members at business site;
Youth Focus
- Inculcate habits of savings among the youth
- Ensure financial literacy and empowerment among the youth
- Integrate youth into the fabric of the Credit Union.
Professionalism
- Be punctual to work and all programs of ECCU;
- Ensure teamwork and co-operation;
- Adhere to standard dress code;
- Avail yourself to be trained;
- Attend to visitors and members promptly;
- Be disciplined and adhere to code of conduct;
Reliability
- Strictly adhere to schedules given to members;
- Deliver on your promise;
- Adhere to laid down policies;
- Ensure security of members’ deposits;
Excellence
- Consistently delivering exceptional services and products
- Continuously improving processes and systems
- Exceeding member expectations.
- Embracing innovation and best practices.
- Establishing quality assurance.
Diversity
- Ensure ECCU’s leadership reflects the diversity of its membership and Community.
- Valuing unique perspective and experiences
- Promoting inclusivity and equity
- Serving diverse member needs and preferences.
Innovativeness
- Go the extra kilometer and think outside box;
- Be proactive at work;
- Acknowledge and reward new ideas;
- Develop new and attractive products;
- Undertake periodic review of operations;
- Assist members to develop new business ideas and modernize their operations;
- Encourage and reward appropriate self-development;
- Be abreast with new trends in the Microfinance industry.